Delivery & returns

Delivery

We deliver to addresses in United Kingdom. Prices include VAT.

Delivery times start from dispatch. Orders placed before 2pm on a working day are normally dispatched the same day. Large items are delivered to the room of your choice by a two-person team, who will contact you to agree a delivery slot.

Returns: changed your mind

You can return any item within 30 days of delivery for a full refund, which is longer than the 14 days required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The item must be returned in the condition you received it; you may open the packaging to inspect the product as you would in a shop.

• Tell us you want to return an item by contacting us. We will send you a returns label.
• Return postage is free for faulty items. For change-of-mind returns we deduct the cost of the returns label, which we tell you in advance.
• We refund the price you paid and the standard delivery charge within 14 days of receiving the item back (or proof that you sent it), to your original payment method.
• We may reduce the refund if the item has been handled more than necessary to establish its nature, characteristics and functioning.
• Sealed software, and sealed items that are not suitable for return for health or hygiene reasons (such as in-ear headphones) cannot be returned once unsealed.

Faulty items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not fit for purpose, you can reject it for a full refund within 30 days of delivery. After that we will repair or replace it, and if that is not possible or doesn't fix the problem, you are entitled to a refund or price reduction. Manufacturer warranties apply in addition to these rights.